Privacy Policy

3-102-947650 SRL (“Magic Markets”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal data in connection with your use of our peer-to-peer betting exchange available at magicmarkets.com (the “Platform”). By accessing or using the Platform, you consent to the practices described herein.

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Magic Markets is the data controller for the purposes of this policy and applicable data protection laws and regulations.  Magic Markets is registered in Costa Rica, with its registered office at San Pedro, Barrio Dent, Del Centro Cultural Costarricense Norteam Ericano, Doscientos Metros.

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1. Information we collect

We may collect the following categories of personal and non-personal information:

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1.1 Registration and Account Information

• Full name, date of birth, nationality, residential address, email address, and phone number.

• Government-issued identification for KYC/AML purposes.

• Cryptocurrency wallet addresses you provide.
  
  

1.2 Transaction Data

• Details of deposits, withdrawals, bets placed, matched bets, winnings, and losses.

• Blockchain transaction IDs, timestamps, amounts, counterparties, and confirmations.
  
  

1.3 Usage and Technical Data

• IP address, device type, browser type, operating system.

• Platform activity logs, including login times, betting activity, and preferences.

• Cookies and similar tracking technologies for security and analytics.
  
  

1.4 Communications

• Customer support interactions via email, chat, or phone.

• Marketing preferences where you do not opt out.
  
  

1.5 Automated Processing Data

• Data used for fraud detection, risk scoring, responsible gambling monitoring, and compliance.
  
  

2. How we use your information

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We use your information to:

• Provide, operate, and maintain the Platform, including facilitating bets, settling transactions, and managing accounts.

• Comply with legal and regulatory obligations, including KYC, AML, CTF, and reporting to authorities.

• Detect, prevent, and investigate fraud, market manipulation, and unlawful activity.

• Maintain the security, integrity, and proper functioning of the Platform.

• Communicate with you regarding your account, Platform updates, or marketing where consented.

• Analyze usage patterns to improve services, market offerings, and user experience.

• Monitor blockchain transactions and wallet activity for operational, regulatory, and risk management purposes.

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3. Legal Basis for Processing

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We process personal data based on:

• Performance of a contract (providing Platform services).
  
• Compliance with legal obligations (AML/KYC, regulatory reporting).
  
• Legitimate interests (monitor use of the Platform, improve services, fraud prevention, security, analytics).
  
• Consent (customer support and marketing communications).
  
  

4. Sharing and Disclosure of Personal Data

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We may share your personal data with:

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4.1 Regulatory and Law Enforcement Authorities

• To comply with applicable laws, including reporting suspicious activity or KYC data.
  
  

4.2 Service Providers

• Identity verification providers, blockchain explorers, hosting providers, analytics providers, and payment processors.
  
• Service providers are contractually required to process data only for specified purposes and to maintain confidentiality.
  
  

4.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
  
  

4.4 Legal Requirements

• As required by court order, government request, or other lawful process.
  
  

4.5 Aggregated or Anonymized Data

• For research, analytics, marketing, or regulatory reporting purposes, without identifying individual Users.
  
  

5. Data Retention

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5.1 Personal data is retained as long as necessary to:

• Provide the Platform and maintain accounts;
  
• Comply with legal and regulatory obligations;
  
• Resolve disputes and enforce agreements.
  
  

5.2 The Operator may retain data beyond user requests for regulatory compliance, fraud prevention, or legitimate operational purposes.

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5.3 When data is no longer required, it will be securely deleted or anonymized.

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6. Security of Personal Data

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6.1 Reasonable technical, administrative, and physical measures are employed to protect data from unauthorized access, alteration, disclosure, or destruction.

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6.2 Users acknowledge inherent risks associated with cryptocurrency, blockchain networks, and online storage. The Operator cannot guarantee absolute security.

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7. Your Rights

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Subject to applicable law, you may have the right to:

• Access and receive a copy of your personal data.
  
• Correct or update inaccurate or incomplete data.
  
• Request erasure where legally permissible.
  
• Object to processing for marketing or other purposes.
  
• Request restriction of processing in certain circumstances.
  
• Withdraw consent where processing is based on consent.
  
  

To exercise rights, and any other rights you have at law pertaining to your personal data, contact support@magicmarkets.com.

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Please note that certain rights may be limited due to regulatory or legal obligations, including AML/KYC requirements.

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8. Cookies and Tracking Technologies

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8.1 Cookies and similar technologies are used to maintain session state, security, analytics, and marketing where consented.

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8.2 Disabling cookies may affect Platform functionality.

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9. Cross-Border Transfers and Data Storage

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Your data may be stored or processed in countries other than your residence, including jurisdictions with different data protection standards.

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By using the Platform, you consent to cross-border data transfers necessary to provide services, comply with law, or conduct operational analytics.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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10. Operator Rights and Protections

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10.1 The Operator may refuse service, suspend accounts, or restrict access at its discretion without liability.

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10.2 Automated processing may affect account restrictions, betting limits, or access based on fraud detection, risk scoring, or compliance monitoring.

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10.3 The Operator may monitor and analyze blockchain transactions to detect suspicious activity or irregular betting patterns.

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10.4 Users acknowledge and accept that data retention, monitoring, and automated processing are necessary for regulatory compliance, platform security, and operational integrity.

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10.4 The Operator’s liability for data-related claims is limited to direct damages and excludes indirect, incidental, or consequential loss.

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11. Children’s Privacy

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The Platform is not intended for individuals under 18 years of age. Personal data of minors is not knowingly collected.

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12. Marketing

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We may contact you in relation to promotions, products or services that you may be interested in from time to time. You can opt-out at any time by emailing us at support@magicmarkets.com.

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We may also carry out certain profiling of you and your activity in relation to our services in order to send you more relevant marketing communications. This profiling will be undertaken based on your use of the Platform.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy at any time. Updates will be posted on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

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14. Contact Us

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For questions or requests regarding this Privacy Policy or your personal data, please contact support@magicmarkets.com.